Claims Management

Claims Management

We have the resources and expertise to customise a scheme catered to manage all claim handling needs which relieves clients from the following:

• Having a high head count
• Monitoring the claim process
• Finding the correct people to carry out the job

Our claim management scheme is specially designed to facilitate a “one contact point” for all parties involved and this will include:

• 24 hours call centre to receive claims and handle all enquiries
• Record and register new claims
• Review and request for further documents if those submitted are incomplete  or inadequate
• Adjudicate the claim based on the terms and conditions of the contract
• Process the claim and issue the necessary documents, including discharge  voucher or denial letter
• Keep records of the entire claim process

This service is provided for the following types of claims:

• Travel
• Personal Accident
• Hospitalisation & Surgical
• Emergency/Out of Office Contact Point
• Tailored Needs of Clients for Various Claims Aspects of Policy/Program

For more information, please email info@ajaxadjusters.com or alternatively assign a case online.